Unified communication, this is not!

In this world of increasingly diverse communication, our conversations are becoming scattered across channels.

A few channels in a few minutes

Yesterday, my ex-partner sent me a text (SMS) message which approximated to: “Will you please reply to my email about …?”.

A few minutes later, she sent me another: “Actually, it might have been a voicemail“.

So I telephoned her and said: “Actually, it was a text message!”

Funny, or not?

On one level, we can dismiss this as being part of our funny old world.

But as the number of channels increases, it is not so funny when an important conversation breaks down because messages are being sent and expected on multiple disparate channels.

Communicating context and meaning

Recently, Mark Jennings posed an important question:

“Do words mean the same to say as to hear?”

Much of this subject is, I believe, quite well understood by people involved in communication theory and, particularly, in organizational communication.

There are experts on this subject: the person from whom I have learnt most of the following is Alan Nelson, when he explained the essentials of organizational communication, during an interview. Continue reading “Communicating context and meaning”